Legal
Refunds & cancellations
On this page
Because we operate platforms rather than sell goods and services ourselves, the merchant, property or event organiser sets the underlying cancellation terms. This page explains how cancellations and refunds are handled across our products and how to ask for one.
Bon Manière Delivery
- Before the merchant accepts the order — you can cancel and you will not be charged.
- After the merchant accepts and has started preparing — the merchant may charge for goods already prepared. Any delivery fee is refunded if no driver has been dispatched.
- Order not delivered, or wrong or damaged goods — report it through the app within 24 hours. Where the fault is ours or the merchant’s, you receive a full refund of the affected items and the delivery fee.
- Cash on delivery — if you refuse an order at the door without a valid reason, the merchant may charge for goods already prepared and we may charge the delivery fee.
Bon Manière Rezerv
- Each property, tour operator or rental business sets its own cancellation policy, which is shown to you before you confirm and pay.
- Where a booking is made with a deposit, the deposit secures your booking. If you cancel outside the free-cancellation window shown at booking, or do not show up, the deposit may be retained by the provider.
- If the provider cancels, you are entitled to a full refund of everything you paid, including any deposit.
Bon Manière Ticketing
- Tickets are generally non-refundable and non-exchangeable once purchased, unless the organiser states otherwise at the time of sale.
- If the event is cancelled — you are entitled to a refund of the ticket price from the organiser.
- If the event is postponed or the venue changes — your ticket normally remains valid for the new date. If you cannot attend, the organiser’s stated policy applies.
- Booking fees are non-refundable except where the event is cancelled.
How to request a refund
Request it in the app or website where you placed the order or booking, or email hello@bonmaniere.io with your order or booking reference. Tell us what happened and attach a photo where the issue is with the goods.
How refunds are paid
Approved refunds are returned to the original payment method. Card and wallet refunds are normally processed within [X] business days of approval, though the time it takes to appear on your statement depends on your bank. Cash-on-delivery orders are refunded by bank transfer or mobile wallet to an account in your name.
Disputes
If you disagree with an outcome, reply to us and ask for it to be reviewed. We would rather resolve it directly than have you raise a chargeback with your bank, which takes considerably longer for everyone.
Contact
Bon Manière Ltd, [STREET ADDRESS], Port Mathurin, Rodrigues, Republic of Mauritius. Email hello@bonmaniere.io, telephone [PHONE NUMBER].